Digital drive by councils sees raft of new online services

Have you seen any graffiti, fly tipping or overflowing bins in Adur & Worthing? If so, you can now easily report them online via the councils’ website.

The ‘street scene’ reporting service is just one of a range of new online council services which include reporting missed bins, ordering domestic clinical waste collections and requesting Adur council house repairs.

The new services are part of a digital drive by the councils which has put Adur & Worthing at the forefront of online service provision.

The ‘street scene’ online service also includes reporting dirty streets and paint spillages, whilst as well as making an online request to replace a damaged or stolen bin, residents will also soon be able to request via the website a larger bin for households of more than five people.

The clinical waste collection is for items such as bandages, incontinence pads, needles and stoma bags. Customers are also now able to request, change or cancel this collection via the website. 40% of requests now come through the online self-service which went live in August.

The housing repair booking system, which is expected to considerably improve the council’s service, gives residents greater control over making arrangements for non-urgent repairs. Residents will be able to book a particular slot, and also give feedback on the visit. The service is extremely easy to use; residents don’t need to register or use a password, and are sent confirmation of their booking by email or text. Only emergency repairs need to be reported by phone.

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